Moira Duncan
West of Scotland Campus in Blantyre, Hamilton International Technology Park, Stephenson Pl, Blantyre, Glasgow G72 0LH
“Effective strategies to reduce the risk of complaints”
FREE to mandate holders
£40 for non-mandate holders
Whole dental team welcome
Thursday 30 January 2025
At the West of Scotland Campus in Blantyre, Hamilton International Technology Park, Stephenson Pl, Blantyre, Glasgow G72 0LH
6:30pm: registration and sandwiches
7:00pm: Shelley Percival: An update
7:30pm: Moira Duncan: “Effective strategies to reduce the risk of complaints”
9:00pm: Q&A
9:15pm: close
CPDA applied for
Aims:
- To provide an update on the public dental service & hospital dental service, it’s remobilisation & current referral pathways & waiting times
- to discuss any concerns/queries GDPs have
- Be able to manage complaints effectively
- Recognise how complaints arise and reduce the risk of them occurring
- Understand the stages in complaint handling
Learning Outcomes:
- To understand where public dental services & hospital dental services are at with regard to it’s remobilisation & current referral pathways & waiting times
- Have a greater understanding of effective complaints management
- Feel more confident in identifying and preventing complaints
- Be more familiar with the stages in the complaint process.
Moira Duncan Bio
Dento-legal adviser
Moira joined MDDUS in August 2021 after being one of the first cohort of dentists to complete the Scottish Clinical Leadership Fellowship. As well as her role with MDDUS, Moira works part time in a busy NHS dental practice and is also a vocational trainer.
Booking
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