Feedback Moira Duncan 30 Jan 2025

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Health Board Update & “Effective strategies to reduce the risk of complaints”

Aims

  • To provide an update on the public dental service & hospital dental service, it’s remobilisation & current referral pathways & waiting times
  • To discuss any concerns/queries GDPs have
  • Be able to manage complaints effectively
  • Recognise how complaints arise and reduce the risk of them occurring
  • Understand the stages in complaint handling

Objectives:

  • To understand where public dental services & hospital dental services are at with regard to it’s remobilisation & current referral pathways & waiting times
  • Have a greater understanding of effective complaints management
  • Feel more confident in identifying and preventing complaints
  • Be more familiar with the stages in the complaint process.
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